Wait Staff Job Description

Job Brief

We are looking for a service-focused and knowledgeable individual to join our wait staff team! The ideal candidate will have a strong background in service, ensuring timely and high-quality service levels are achieved. The focus of the role is to attend to customers' needs on the dining room floor, ensuring they have everything they need.

Responsibilities

• Assist the waitresses and waiters with ensuring their tables are satisfied.
• Ensure tables are set with proper cutlery, napkins, and plates.
• Ensure tables are cleaned and look presentable and change tablecloths where needed.
• Ensure tables are stocked with glassware, salt and pepper, and other sauces.
• Take out bread baskets to tables.
• Assist tables with any requests they have and update them on the status of their order.
• Take note of customer complaints and pass them on to relevant staff.
• Remove used plates and cutlery from tables.
• Take used plates and cutlery to be washed.
• Use waiting equipment such as trays and trolleys.
  

Requirements

• High school diploma or above
• Minimum of 2 years previous experience in a similar role
• Ability to communicate with customers and other staff members
• Physically able to be on your feet for long periods of time
• Willing to work early/late or unsociable hours
• Strong communication skills
• Good interpersonal skills
• Good listening skills, with high levels of attention to detail
• Ability to multitask