Treasury Management Officer job description

Job brief

The Treasury Management Officer (TMO) is tasked with developing and managing their own portfolio of relationships focused on deposits, as well as directly supporting the division's most complicated clients who use cash management services. The TMO creates a tailored proposal based on customer needs and current financial structure using in-depth knowledge of banking products and sales abilities. The TMO is tasked with assisting Relationship Managers (RMs) and Customer Service Managers (CSMs) in expanding their knowledge and expertise with deposit and cash management products. This is done by providing exceptional customer service, maintaining positive relationships with current clients, identifying cross-selling opportunities, and providing subject-matter expertise.

Responsibilities

• Perform the tasks assigned to you in line with the Bank's mission, vision, and core values, and follow the Bank's customer service standards to give your clients prompt, excellent service.
• Creates and implements plans and tactics with the Market President to help the division meet its objectives for deposit growth, cash management-related fee income, and a high level of customer satisfaction.
• Contributes to team goals by proactively seeking out new business opportunities for high-value deposit-centric partnerships.
• Participates directly on the client team for the more complicated treasury clients and prospects in the RM and division portfolio, taking the lead in delivering services relating to receipts, payments, information/control, and liquidity and helping to negotiate prices for cash management services.
• Directly help a portfolio of clients in setting up and implementing treasury management services over the phone, in person, and at the clients' places of business.
• Help RMs and CSMs analyze and assess potential treasury management services and solutions.
• Assess the risk connected with potential solutions in collaboration with CSMs and RMs.
• Assist RMs and CSMs on outside calls made in person for the trickier scenarios.
• Inform and instruct clients about the dangers and needs of treasury management services.
• Direct client evaluations of treasury management services; conduct on-site evaluations.
• Retains up-to-date with market trends in deposit and cash management and gives the Market President analysis and advice.

Requirements

• Bachelor's degree in Finance, business, or a related field or equivalent job experience
• Practical understanding of the deposit and treasury products and services used most frequently by small-to-medium-sized (SME) businesses
• Excellent interpersonal and communication skills that are necessary for success in a business-to-business sales setting
• Ability to manage time, solve problems, and oversees projects
• Simple math abilities
• A working understanding of deposit and treasury policies and processes is preferred
• Intermediate computer skills with access to Windows-based office suites (Microsoft Word, Outlook, Excel, and PowerPoint), spreadsheet programs for data organization used in sophisticated data analysis, the internet, email, and banking software
• Certification as a Certified Treasury Professional (CTP)