Technical Account Manager job description

Job brief

We are in search of a Technical Account Manager to monitor the needs of clients and to guide them through it. You should be familiar and good with technology as well as results-driven.

Responsibilities

• Provide technical support to customers as part of the pre-sales and post-sales procedures.
• Keep track of metrics on sales performance for the team.
• Work with clients to ensure their understanding of the usage of products.
• Assist developers with customers’ suggestions and feedback to help determine potential new products and features.
• Respond to all product-related inquiries on time.
• Report levels of performance and status of the products and their sales periodically to upper management.
• Assess customers’ wants and needs to recommend updates or additional features to the development team.
• Ensure the sales department brings in new clients and improves sales figures.
• Identify ways to minimize expenses and other sales or sales support costs.
• Assist consumers with technical requests and resolve any technical issues that arise.
• Establish strong customer relationships, particularly with key stakeholders and sponsors.
• Always aspire to give the best possible service to your customers.

Requirements

• Bachelor’s Degree in marketing, computer science, or relevant fields
• 3+ years of account managerial experience
• Tech-savvy and familiar with front-end software
• Phenomenal communication and presentation skills
• Outstanding problem-solving and analytical abilities
• Can work well in a team
• Good time-management skills
• Exceptional interpersonal and communication skills
• Experience in Microsoft Office