Supervisor, Network Control Operations Job Description Template

In today's rapidly advancing technological landscape, the role of a Supervisor, Network Control Operations is vital for any organization. They are responsible for overseeing the efficient and effective operation of a company's network control center and ensuring the smooth functioning of its network infrastructure.

Supervisor, Network Control Operations Job Description

We are seeking a highly skilled and experienced Supervisor to join our Network Control Operations team. As a Supervisor, you will be responsible for overseeing the day-to-day operations of our network control center. You will lead a team of network control operators and ensure the smooth functioning of our network infrastructure. This role requires strong leadership abilities, technical expertise, and the ability to troubleshoot and resolve network issues in a fast-paced environment.

Supervisor, Network Control Operations Responsibilities

1. Lead and supervise a team of network control operators, providing guidance, training, and support to ensure efficient and effective network operations.
2. Monitor network performance and identify any anomalies or disruptions. Take proactive measures to optimize network performance and minimize downtime.
3. Troubleshoot and resolve network issues, working closely with network engineers and other IT teams to identify and implement solutions in a timely manner.
4. Develop and maintain standard operating procedures (SOPs) for network control operations, ensuring adherence to industry best practices and compliance with company policies.
5. Coordinate with vendors and service providers to resolve network-related issues and ensure service level agreements (SLAs) are met.
6. Monitor and analyze network traffic patterns to identify potential security threats or performance bottlenecks. Implement appropriate measures to mitigate risks and optimize network performance.
7. Stay up-to-date with emerging technologies and industry trends in network control operations. Recommend and implement improvements to enhance network efficiency and reliability.
8. Prepare and present regular reports and metrics on network performance, operational efficiency, and incident resolution to senior management.
9. Collaborate with cross-functional teams, such as IT infrastructure, software development, and cybersecurity, to ensure seamless integration and operation of network systems.
10. Foster a positive and collaborative work environment, promoting teamwork, knowledge sharing, and continuous learning among team members.

Supervisor, Network Control Operations Required Skills

1. Strong leadership and management skills, with the ability to motivate and inspire a team of network control operators.
2. In-depth knowledge of network protocols, routing, switching, and network security.
3. Proficiency in network monitoring and troubleshooting tools, such as Wireshark, NetFlow, SNMP, and packet analyzers.
4. Excellent problem-solving and analytical skills, with the ability to identify and resolve complex network issues.
5. Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
6. Ability to work under pressure and meet tight deadlines in a fast-paced and dynamic environment.
7. Strong organizational and multitasking abilities, with keen attention to detail.
8. Knowledge of ITIL (Information Technology Infrastructure Library) best practices and IT service management frameworks.
9. Familiarity with network performance optimization techniques and technologies.
10. Proficient in documentation and report writing.

Required Qualifications

1. Bachelor's degree in computer science, information technology, or a related field.
2. Minimum of [X] years of experience in network operations or a similar role, including [X] years in a supervisory or managerial capacity.
3. Cisco Certified Network Professional (CCNP) or equivalent certification is highly desirable.
4. Strong understanding of network infrastructure and architecture, including LAN, WAN, VPN, and MPLS.
5. Experience with network monitoring and management tools, such as SolarWinds, Nagios, or PRTG.
6. Knowledge of ITIL framework and its application in network operations.
7. Familiarity with industry standards and protocols, such as TCP/IP, OSPF, BGP, and SNMP.
8. Excellent problem-solving and decision-making abilities.
9. Ability to work flexible hours and be on-call for network emergencies.

Note: The above job description is not exhaustive and may be subject to change as per the requirements of the organization.

Conclusion

In conclusion, the Supervisor, Network Control Operations role is a vital position within any organization that relies heavily on technology and network systems. This job description template provides a comprehensive overview of the responsibilities and qualifications required for this position. By carefully selecting a qualified and experienced candidate for this role, businesses can ensure smooth network operations, minimize downtime, and effectively address any technical issues that may arise.