Salon Receptionist job description

Job brief

We are seeking a friendly, outgoing, and professional Salon Receptionist to join our team! The ideal fit for the role will have a fun, outgoing personality with exceptional communication and customer service skills. The focus of the role is to answer the telephone and book clients in for new appointments or re-arrange existing appointments, as well as be the face and voice of the salon for customers who are coming in for appointments.

Responsibilities

• Answer the telephone and answer queries from prospective or existing clients.
• Advise clients about appointment availability.
• Take appointments and record them accurately in the appointment book.
• Advise hairdressers and beauticians about appointments.
• Ensure the salon schedule is optimized, ensuring appointments are given out when available and that the schedule is as full as possible.
• Greet clients coming into the salon in a professional and friendly manner.
• Offer beverages and make beverages for clients whilst they wait for their appointments.
• Advise clients of any delays in their appointment time.
• Make calls to re-arrange or reschedule appointments when asked to do so by the salon manager.
• Monitor the salon's email inbox and/or social media inboxes and reply to clients.
• Post content and photos on the salon's social media pages.

Requirements

• High School Diploma or equivalent
• Previous experience in a reception role, preferably within the beauty or hair industry
• Excellent customer service and communication skills
• Professional and polite telephone manner
• A smiley, kind and outgoing disposition
• Confident in greeting clients
• Highly organized and a good knowledge of scheduling
• Strong social media and computer skills