Referral Coordinator job description

Job brief

We are seeking a service-focused, professional, and dynamic Referral Coordinator to join our team! The ideal candidate for the role must demonstrate a strong background in healthcare and referrals and be adaptable, professional, and with excellent administrative skills. The role's key focus will be to manage referrals from the facility to other facilities or service providers and incoming action referrals from other service providers to the clinic.

Responsibilities

• Complete all referrals for the clinic or facility and ensure they are processed effectively, ensuring they are sent to the correct department.
• Send out referrals to other facilities or service providers to be processed.
• Keep patients up to date with the status of their referrals.
• Establish, implement, and standardize the information-sharing procedures and systems for the clinic.
• Coordinate referrals with all relevant departments.
• Answer calls from patients/other departments to provide information and advice.
• Follow up on sent referrals.
• Keep the system up to date with any changes in information.
• Liaise with doctors, nurses, and other team members to ascertain wait times for specific referrals.

Requirements

• Associates degree or above in Healthcare Administration, Business management, or other related fields
• Minimum of 2 years’ experience in a health coordination role
• Demonstrated understanding of industry guidelines and best practices
• Effective administration skills
• Good communication skills, both written and verbal
• Adept with using computer programs such as Microsoft Office and EMR systems
• Highly organized and able to prioritize work effectively
• Good problem-solving skills
• Great attention to detail
• Good customer service skills
• Knowledge of data protection and patient confidentiality guidelines