Patient Accounts Supervisor Job Description Template

As the healthcare industry continues to grow, the demand for skilled professionals, such as Patient Accounts Supervisors, is on the rise. These individuals play a vital role in managing the financial aspects of healthcare organizations, ensuring accurate billing and timely reimbursement.

Patient Accounts Supervisor Job Description

As a Patient Accounts Supervisor, you will be responsible to oversee our patient accounts department and ensuring the accuracy and efficiency of billing and collections processes. You will be managing a team of account representatives and collaborating with other departments to optimize revenue cycle management. Successfull candidates must have strong leadership skills and a deep understanding of healthcare billing practices and regulations. So, if you have what it takes to take on the role, send us your application now.

Patient Accounts Supervisor Responsibilities

1. Supervise and lead a team of account representatives in the patient accounts department, ensuring that all tasks are completed accurately and on time.
2. Oversee the billing and collections processes, ensuring the timely submission of claims, accurate coding, and proper documentation.
3. Collaborate with other departments, such as medical coding, compliance, and finance, to ensure accurate and efficient revenue cycle management.
4. Develop and implement policies and procedures related to billing, collections, and reimbursement to ensure compliance with industry regulations and maximize revenue.
5. Monitor and analyze key performance indicators (KPIs) related to billing and collections, such as accounts receivable ageing and denial rates, and implement strategies to improve performance.
6. Train and mentor staff on healthcare billing practices, regulations, and software systems to ensure their proficiency and professional growth.
7. Investigate and resolve complex patient billing issues, including insurance claim denials and appeals, and escalate unresolved issues to higher management if necessary.
8. Stay up-to-date with changes in healthcare regulations and billing guidelines, and ensure that the department's practices are compliant and aligned with industry standards.
9. Prepare and present reports on department performance, KPIs, and financial metrics to higher management and stakeholders.
10. Foster a positive and collaborative work environment, promoting teamwork, productivity, and employee engagement.

Patient Accounts Supervisor Required Skills

1. Strong leadership and management skills, with the ability to motivate and inspire a team.
2. Excellent communication and interpersonal skills to effectively interact with staff, patients, and external stakeholders.
3. In-depth knowledge of healthcare billing processes, regulations, and reimbursement methodologies, such as CPT, ICD-10, HCPCS, and insurance claim submission guidelines.
4. Proficiency in using healthcare billing software and systems, such as Epic, Cerner, or Meditech, and the ability to quickly learn new software.
5. Analytical and problem-solving skills to identify and address billing issues and revenue cycle inefficiencies.
6. Attention to detail and accuracy in reviewing claims, documentation, and patient accounts.
7. Ability to prioritize and manage multiple tasks in a fast-paced environment, meeting deadlines and managing time effectively.
8. Strong understanding of medical terminology and coding principles.
9. Knowledge of insurance plans and third-party payer requirements.
10. Strong ethical standards and commitment to maintaining patient privacy and confidentiality.

Required Qualifications

1. Bachelor's degree in healthcare administration, finance, or a related field. A relevant certification, such as a Certified Professional Biller (CPB) or Certified Revenue Cycle Representative (CRCR), is a plus.
2. Minimum of 3-5 years of experience in healthcare billing and collections, preferably in a supervisory or managerial role.
3. Proficiency in using healthcare billing software and systems.
4. Knowledge of medical coding systems, such as ICD-10 and CPT.
5. Familiarity with healthcare regulations and compliance guidelines, including HIPAA and Medicare/Medicaid billing regulations.
6. Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
7. Excellent written and verbal communication skills.
8. Ability to work independently and collaboratively in a team environment.
9. Strong problem-solving and critical-thinking abilities.
10. Knowledge of revenue cycle management principles and best practices.

Conclusion

In conclusion, the Patient Accounts Supervisor plays an essential role in ensuring the smooth operation of a healthcare facility's billing and collections processes. This job description template highlights the key responsibilities and qualifications required for this position. By effectively managing a team and implementing efficient procedures, the successful candidates for this role contributes to the financial success of the organization while maintaining high quality patient care. With strong leadership skills and attention to detail, the ideal applicant for this role will excel in this dynamic and important position.