Patient Access Representative job description

Job brief

We are seeking a professional, dynamic, and service-focused Patient Access Representative to join our team! The ideal candidate will have a strong background in customer service and be an effective administrator and multi-tasker. The role's key focus will be to assist patients with accessing services they need, either via phone or email, providing helpful and factual information at all times.

Responsibilities

• Answer incoming calls and emails from patients wishing to access services at the facility.
• Advise patients regarding services offered and availability of appointments for the service.
• Ensure that accurate and concise information is required.
• Liaise with service providers within the facility to ensure up-to-date wait times, and calendar availability is provided.
• Assist patients with the information needed to access specific services.
• Check patients' insurance coverage and copay status (if applicable) to pre-qualify them for the services they require.
• Advise patients who do not have the correct or required insurance what the fees and costs are associated with their desired treatment or service.
• Verify insurance information provided by patients.
• Liaise with insurers to understand policy exclusions and other issues that may arise.
• Keep all patient information up to date on the system.
• Provide required information to various departments to assist with the ease of access to services for patients.
• Work in line with patient confidentiality guidelines when sharing information with internal or external departments/providers.

Requirements

• High School Diploma or above
• Previous experience in an administrative role in a healthcare setting
• Excellent communication skills, both written and verbal
• Proficient with the use of EMR systems and other care-related computer systems
• Good telephone manners and customer service skills.
• Thorough understanding of the facility's services and insurance verification procedures
• Highly organized and able to prioritize own load
• Good typing speed of at least 50 wpm