Manager of Quality Assurance Job Description

Job Brief

We are seeking a leadership-driven, quality-focused Manager of Quality Assurance to join our team! Our ideal candidate will have a strong background in the management of quality assurance teams and a keen eye for detail and improving processes. The focus of the role is to oversee the quality assurance team, ensuring high levels of quality are reached.

Responsibilities

• Liaise with senior executives to ascertain department objectives, KPIs, and SLAs.
• Inform staff of department goals and targets and assist with setting benchmarks to achieve them.
• Ensure adequate training and hiring are completed for the quality assurance department.
• Work alongside quality assurance agents to audit and review their work.
• Manage performance reviews and appraisals for the quality assurance team.
• Deal with escalated complaints from customers.
• Resolve internal staff issues within the department.
• Assist with the hiring, onboarding, and training of new employees.
• Provide department reports on performance.
• Conduct regular audits on the department to ensure compliance.
• Ensure regulatory compliance and quality checking are adhered to.
  

Requirements

• Bachelor's degree in business administration or a related field
• Minimum of 2 years previous experience in management or supervisory role
• Minimum of 4 years previous experience within a quality assurance role
• Ability to communicate with customers and other staff members
• Strong problem-solving skills
• Strong leadership skills
• Able to work as part of a team and achieve team goals and targets
• Strong communication skills, both written and verbal
• proficient in the use of computers and their software
• Strong data-gathering and analysis skills
• Able to formulate reports and present findings
• Good interpersonal skills
• Good listening skills, with high levels of attention to detail
• Ability to multitask