Key Holder Job Description

Job Brief 

Our retail company is looking for an experienced Key Holder to assist in the management and operations of our store. 

The Key Holder is responsible for opening and closing the store, managing staff in the absence of a manager, providing excellent customer service, and ensuring that the store is always presentable and fully stocked.

Responsibilities:

• Open and close the store, including ensuring that all lights, alarms, and security measures are properly set.
• Assist in managing the store and staff in the absence of a manager.
• Handle customer complaints and issues in a professional and courteous manner.
• Ensure that the store is always clean, presentable, and fully stocked.
• Participate in the hiring, training, and coaching of sales associates.
• Assist in maintaining inventory accuracy and performing cycle counts as needed.
• Operate the POS system and handle cash and credit card transactions.
• Monitor and enforce store policies and procedures, including safety and security protocols.

Requirements:

• High school diploma or equivalent
• 1-2 years of retail sales experience, preferably in a leadership role
• Strong communication, organizational, and customer service skills
• Ability to work flexible hours, including evenings and weekends
• Basic computer skills and proficiency with point-of-sale systems
• Ability to lift and carry up to 25 pounds
• Strong attention to detail and ability to multitask in a fast-paced environment
• Willingness to adhere to and enforce store policies and procedures