Job brief
Applying your interpersonal, administrative, and customer service skills, the Intake Coordinator is responsible for assisting patients with the medical facility admissions and registration process to ensure all information and essential patient details are accurately captured and recorded. Key responsibilities include verifying health insurance data, scheduling additional patient appointments/therapies, inbound calls, and administrative work.
Responsibilities
- Greet and welcome patients to the facility.
- Assist patients in completing all admissions paperwork and enter it electronically.
- Verify medical benefits and respective insurance coverage for each patient.
- Schedule appointments for consultations, related tests, and procedures.
- Receive and respond to phone and email inquires.
- Assist and address any patient complaints or concerns.
- Administrative duties such as filing, copying, etc.
- Prepare and maintain patient charts.
- Ensure compliance with all regulations and policies of the facility.
Requirements
- High school diploma or GED equivalent
- 2+ years experience in the patient intake or medical office administration
- Excellent customer service skills
- Working knowledge of office management and complex data storage/HIPPA compliance
- Superb organizational and time-management skills
- Strong communication and interpersonal skills
- Thrive in a fast-paced, dynamic environments
- Computer fluency
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