Inflight Supervisor job description

Job brief

We are seeking a safety-focused, service-orientated Inflight Supervisor to join our team! The ideal candidate will have a wealth of experience within the aviation industry as a supervisor or manager, with a focus on safety and quality of service to our valued passengers. The focus of the role will be to ensure safety on board the aircraft and assist with de-escalating and resolving issues that arise.

Responsibilities

• Provide quality training, assessment, and continuous improvement to flight attendants and other staff members as required.
• Ensure compliance across all areas of in-flight operations, including regulatory and policy compliance.
• Direct, supervise and manage the in-flight operations team.
• Provide ready support and guidance to the team where questions or uncertainty arise.
• Analyze, evaluate and improve, where required, the general operation and productivity of the in-flight team.
• Conduct and report on incidents involving either staff members or passengers.
• Complete administrative tasks where required concerning the in-flight team.
• Complete regular performance reviews with team members, monitor attendance, and make reports where required.
• Support the management team with any other duties as required.

Requirements

• Associate degree or above in business, customer services, or related field
• Minimum of 1 year of experience as a flight attendant
• 1 year of experience working in a leadership or supervisory role would be an advantage
• Excellent leadership abilities
• Strong knowledge of FAA guidelines and compliance procedures
• Demonstrated thorough knowledge of the relevant flight attendant’s handbook
• Keen eye for detail
• Safety focused
• Excellent communication skills, both written and verbal
• Good interpersonal skills
• Ability to de-escalate heated or volatile situations
• Strong computer skills with the ability to write and present reports
• Strong analytical abilities