Hotel Maintenance Manager job description

Job brief

We are seeking a dynamic, service-focused, and detail-oriented Hotel Maintenance Manager to join our team. The ideal candidate will have a wealth of experience within general maintenance and preferably experience within the hospitality sector to understand the challenges that may arise. The focus of the role is to ensure that all aspects of the hotel are maintained to a high standard and respond quickly and professionally to reports of leaks, breakages, and other items not functioning.

Responsibilities

• Collaborate with all hotel departments, such as housekeeping, front desk, butlers, and management to ensure a thorough knowledge of each department's running and the equipment in their sections.
• Respond actively to requests from guests and other members of staff who report maintenance requirements throughout the hotel.
• Provide regular inspections of various equipment such as, swimming pools and their pumps, pipes, and filters, safety apparatus such as handrails, and stairwells.
• Liaise with external contractors such as lift repairs to ensure that contracts are in place for the hotel and liaise with those contracts to complete repairs as and when required.
• Fix issues around the hotel such as broken tiles, loose handrails, dirty swimming pool, leaking pipes, faulted air conditioning units, etc.
• Maintain a proper and on-time service schedule for hotel heating and air conditioning equipment, including AC units, water heaters, and boilers.
• Supervise the maintenance team and conduct regular performance reviews to address concerns.
• Provide excellent customer service to guests at all times.
• Provide maintenance reports, and manage the maintenance budget, including justifying expenditure and providing reports.

Requirements

• Associate degree or above in engineering or maintenance-related field, or equivalent experience and equivalent education
• Demonstrated experience in maintaining and fixing general issues
• Demonstrated ability to manage a small team
• Great leadership abilities with good delegation skills
• Able to prioritize your workload efficiently
• Confident with report writing and presentation
• Good computer skills including the use of Microsoft Excel, Word and Outlook
• Proven ability to use varying types of tools, such as hand tools, power tools, air tools, and battery-operated tools
• Excellent problem-solving abilities
• Able to communicate confidently in both speaking and writing
• Ability to provide excellent customer service experiences for guests