Hotel Human Resources (HR) Manager job description

Job brief

We are looking for a Hotel Human Resources (HR) Manager who can oversee employee hiring and onboarding experience as well as assisting in crafting company policies. The role focuses on employee training and payroll management and requires good knowledge of labor laws.

Responsibilities

• Develop hiring plans for every department in the hotel based on seasonal necessities.
• Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
• Assess, screen, and interview job candidates.
• Work to onboard new hires to make them feel comfortable.
• Report on employee turnover rates.
• Execute employee retention programs such as end-of-season bonuses.
• Organize training programs for all hotel employees such as customer service skills training.
• Serve as a liaison for employees who possess inquiries on job-related issues.
• Collaborate accommodation, transport, and catering for our employees when needed.
• Administer remuneration, severance, and benefits policies.
• Make sure the hotel staff complies with relevant safety and health rules.
• Arrange employee records such as contracts, and pay special attention to visas and work permits.
• Ensures that every employee receives an appraisal every 12 months or as required by hotel management policy, and that all appraisals are reviewed and improvement needs are followed up on as needed.
• Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.

Requirements

• Degree in HR or hospitality
• 5+ years of HR or hospitality management experience
• Past experience with payroll or managing budgets
• Proficient knowledge of payroll softwares such as HRIS and applicant tracking system such as Manatal
• Good interpersonal skills and responsive demeanor
• Knowledge of labor and hotel regulations and laws
• Professional, organized, and can multitask
• Ability to manage conflicts at work
• Excellent problem-solving skills
• Should be a patient listener