Head Teller Job Description Template for Job Postings

The role of a head teller is crucial in maintaining the smooth operations of a bank or credit union. They are responsible for supervising tellers, handling customer transactions, and ensuring accuracy in cash handling. Finding a candidate who possesses both leadership skills and banking experience can be a challenge.

Head Teller Job Description

The Head Teller is a key position in the banking industry responsible for overseeing the operations of the teller line in a bank or financial institution. They serve as a leader and mentor to the teller team, ensuring the smooth and efficient operation of cash handling and customer service activities. The Head Teller plays a crucial role in maintaining customer satisfaction, managing cash flow, and promoting compliance with banking regulations.

Head Teller Responsibilities

1. Supervise and manage the teller team, including hiring, training, and performance evaluation.
2. Ensure accurate cash handling procedures are followed by all tellers, including counting and verifying large cash deposits and withdrawals.
3. Monitor and maintain adequate cash supply for daily operations, balancing the cash vault and ATMs as needed.
4. Provide exceptional customer service by resolving complex customer inquiries, complaints, or issues promptly and professionally.
5. Conduct regular audits and checks to ensure teller transactions comply with banking policies and procedures, as well as regulatory requirements.
6. Create work schedules and assign tasks to tellers, ensuring coverage during peak business hours.
7. Collaborate with other departments, such as operations and customer service, to address and resolve customer concerns or operational issues.
8. Stay updated on new banking products, services, and technologies, and provide guidance and training to the teller team as necessary.
9. Maintain accurate records and reports of daily transactions, balancing sheets, and other financial documents.
10. Uphold security measures and safeguard customer information by adhering to privacy policies and procedures.

Head Teller Required Skills

1. Excellent leadership and team management skills, with the ability to motivate and guide tellers to achieve high performance and customer satisfaction.
2. Strong knowledge of banking operations, cash handling procedures, and regulatory compliance.
3. Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism.
4. Proficient in using banking software, cash handling machines, and other relevant computer systems.
5. Strong attention to detail and accuracy in handling cash transactions and maintaining records.
6. Excellent communication skills, both verbal and written, to effectively interact with customers, team members, and other stakeholders.
7. Ability to multitask and prioritize tasks in a fast-paced environment.
8. Strong problem-solving and decision-making skills to resolve customer complaints or operational issues effectively.
9. Ability to work independently with minimal supervision and make sound judgments.
10. Knowledge of security measures and fraud detection techniques to protect the bank and its customers.

Required Qualifications

1. High school diploma or equivalent; additional education or certification in banking, finance, or a related field is preferred.
2. Previous experience as a Head Teller, Lead Teller, or a similar supervisory role in a banking or financial institution.
3. Proven track record of achieving targets and meeting customer service goals.
4. Knowledge of banking regulations, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
5. Proficiency in using banking software and computer systems, including Microsoft Office applications.
6. Familiarity with cash handling machines, such as coin counters and currency discriminators.
7. Ability to pass a background check and comply with any licensing or registration requirements.
8. Strong mathematical skills and ability to handle cash accurately and efficiently.
9. Flexibility to work weekends, holidays, and extended hours as needed.
10. Strong ethical standards and commitment to maintaining confidentiality and protecting customer information.

Conclusion

In conclusion, the Head Teller job description template provides a comprehensive overview of the responsibilities and qualifications required for this important role in the banking industry. This template highlights the key skills and attributes necessary to effectively manage a team of tellers and ensure the efficient operation of a bank's teller line. By utilizing this template, employers can attract qualified candidates and prospective job seekers can gain a clear understanding of the expectations and requirements of a Head Teller position.