Front Office Manager Job Description

Job Brief

Our company is seeking a highly organized and customer-oriented Front Office Manager to oversee the daily operations of our front desk. The preferred applicant must possess exceptional communication skills with strong leadership and problem-solving skills. The focus of the role is to ensure that our guests have a positive and memorable experience from check-in to check-out.

Responsibilities

• Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.
• Create and implement front office policies and procedures to ensure efficient and effective operations.
• Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
• Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.
• Maintain accurate and up-to-date records, including guest information and financial transactions.
• Prepare daily reports and analyze data to identify trends and areas for improvement.
• Maintain inventory of office and guest supplies and equipment and order supplies as needed.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Train, coach, and motivate front desk staff to provide excellent customer service.

Requirements

• Bachelor's degree in business administration, hospitality management, or a related field
• Minimum of three years of previous experience in a similar role
• Excellent communication and interpersonal skills, both written and verbal
• Strong leadership and problem-solving skills
• Capability to manage multiple assignments and deadlines with effective prioritization
• Strong working knowledge of computer systems, including Microsoft Office and hotel management software
• Positive attitude, excellent work ethic, and ability to adapt to change
• Strong attention to detail and ability to maintain confidentiality
• Capacity to work non-traditional schedules, such as weekends and holidays