Front Desk Representative job description

Job description

We are looking for a friendly front desk representative to handle all secretarial and receptionist activities at the desk of our main entrance. You will serve as the company's "face" and be in charge of setting the tone for all visitors.

The ideal applicant must be extremely perceptive, disciplined, and service-minded, in addition to having a pleasant and laid-back demeanor. You should be able to address problems and give accurate information. The demands of the customer must always come first.

Responsibilities

• Maintain a clean and attractive front desk with the necessary materials.
• Salute and welcome visitors.
• Respond to queries and grievances.
• Answer all incoming calls, divert them, or leave messages on wait.
• Obtain correspondence, shipments, etc., and distribute them.
• Prepare outgoing mail by writing letters, packing packages, etc.
• Examine, group, and forward email.
• Provides customer service by greeting and registering visitors, as well as attending to directional inquiries.
• Watch office supply needs and place orders as necessary.
• Maintain accurate records and files.
• Track office costs and expenses.
• Assume additional responsibilities (travel arrangements, schedules, etc.)

Requirements

• Must possess a High school diploma
• Demonstrable background as a receptionist, agent, or other similar function
• Knowledge of office equipment (e.g., fax, printer, etc.)
• Knowledge of office administration and basic bookkeeping
• Effective oral and written communication
• outstanding MS Office skills (especially Excel and Word)
• Strong interpersonal and communication skills
• Possess strong organizational and multitasking skills
• Aptitude for solving issues
• Customer-centric mindset