Employee Relations Manager job description

Job brief

We are seeking a personable, adaptable, and dynamic Employee Relations Manager to join our Human Resources department. The successful candidate will have broad experience in the HR & Employee Relations industry, with experience in leading change and building lasting employee relationships within a business. The focus of the role will be to lead the employee relations function within the business and develop new and innovative ways to improve staff retention and overall morale.

Responsibilities

• Review the Company's treatment of employees and ensure it is consistent with the core business values, objectives, and mission statements.
• Collaborating with both senior business stakeholders, department managers, and HR teams to develop and implement Employee Relations processes, procedures, and programs.
• Listening to and handling employee complaints along with managing grievance procedures and facilitating counseling in conjunction with external partners where required.
• Investigating, analyzing, and resolving complex and important employee relations issues in a timely and effective manner.
• Collecting, understanding, and analyzing employee feedback across all levels of the business on a regular basis and revising programs and policies to generate more positive outcomes from all departments throughout the business.
• Participating in and leading projects focused on continued employee relations improvement throughout the business.

Requirements

• Bachelor’s degree or above in Human Resources, Business, or other related field, or equivalent work experience and education
• Demonstrated experience in employee relations in a corporate setting
• Strong knowledge of HR policies & procedures and industry best practices
• In-depth knowledge of employment legislation within the state/city of operation, as well as national employment legislation
• Friendly and approachable demeanor
• Excellent communication skills both written and verbal
• Strong problem-solving skills
• Excellent negotiation and people influencing abilities
• Strong administrative capabilities with experience using HR business management software
• Excellent interpersonal skills and ability to communicate with people from all levels
• Able to work independently without supervision
• Confident to independently research industry news, updates and keep up to date with sector best practices