Duty Manager job description

Job brief

We are seeking a detail-focused, professional, and approachable Duty Manager to join our team! The ideal fit for the role will have a wealth of experience in supervising team members and setting goals and targets for their team. The focus of the role is to supervise the staff on the floor, addressing and de-escalating any issues that arise during working hours, ensuring productivity, and developing management reports.

Responsibilities

• Oversee the team on the shop floor, and set out any duties or specific tasks to be completed during the shift.
• Hold team meetings and huddles to discuss the shift’s requirements and expectations.
• Ensure that team members are completing their duties to a high standard and being productive during their working hours.
• Manage the staff rota and schedule, ensuring sufficient cover at all times.
• Assist team members with paid time off requests and approve them, ensuring adequate cover remains.
• Assist team members with any problems or difficulties they may have, including friction or disagreements between team members.
• Complete quarterly and annual performance reviews with the team.
• Set and achieve business goals such as KPI’s for the selected location.
• Assist the accounting department with preparing payroll.
• Provide insight and leadership when needed.
• Ensure staff grievances are seen to.
• Ensure the highest level of customer service for customers.
• Book any training required for team members.
• Follow health and safety guidelines at all times.
• Prepare management reports pertaining to budgets and or productivity and performance.

Requirements

• High School Diploma or above
• 2 years' experience in a supervisory-level role or management role
• 5 years' experience in the customer service industry
• Strong leadership skills
• Detail-focused, with good computer skills
• Strong customer service skills
• Excellent communication skills, both written and verbal
• Able to write reports
• Physically able to lift up to 15kg
• Good understanding of health and safety in the workplace
• Strong problem-solving skills