Director of Housekeeping job description

Job brief

An exciting opportunity has arisen for a Director of Housekeeping to join our team. The ideal candidate will have a wealth of experience within the housekeeping industry, and prior experience of managing a team and achieving and exceeding KPIs. 

The focus of the role will be to direct, manage and maintain strict levels of service within the hygiene department, as well as monitoring performance and productivity of the housekeeping staff, ensuring the hotel and guest rooms are cleaned to the highest level.

Responsibilities

• Monitor, review, maintain and remodel the working standards of housekeeping staff, and implement and change procedures where required.
• Host regular meetings and performance reviews with the housekeeping staff to address any issues.
• Ensure the property and grounds are inspected at regular intervals to uphold the highest level of quality.
• Collaborate with the HR department in order to hire new staff for the housekeeping department including conducting interviews and training new hires in line with company objectives.
• Develop and implement efficient and effective work schedules for the team along with actively defining their roles and responsibilities and ensuring a thorough understanding of what is required.
• Monitor the usage of cleaning material within the team and ensure proper methods and usage are being adopted, provide feedback and training for team members on the use of specific products and equipment.
• Ensure all cleaning supplies and hazardous equipment is stored away properly when not in use.
• Regularly take part in management meetings, and contribute data and reports on financials and productivity as required.
• Be the first point of call for clients and help to resolve any customer complaints in a professional manner.

Requirements

• Associate’s degree or above in facilities management, business management or another hospitality related field
• 2 years’ experience within the housekeeping industry is essential
• 2 years’ experience with managing or supervising a team is essential
• Excellent delegation abilities and strong leadership qualities
• Good communication skills both written and verbal
• Confident in problem solving and developing initiatives
• Demonstrated ability to meet and exceed targets and KPI’s
• Excellent computer skills with a good knowledge of Excel, Word and Outlook
• Confident in writing reports, and providing information to senior executives