Debt Collector job description

Job brief

We are seeking a dependable debt collector to contact debtors and recover unpaid debts from their creditors. You'll be in charge of finding a way to get the money back as quickly as you can.

 A debt collector needs to be patient, kind, and committed to their mission. They also need to be persistent. For this role to be successful, excellent communication skills and a sense of urgency are crucial.

Responsibilities

• Follow up on allocated accounts to find unpaid debts.
• Develop a strategy to collect unpaid debts.
• Find and get in touch with the debtors to ask about their payment status.
• Discuss payment terms or deadlines.
• Respond to inquiries or grievances.
• Answer all inbound calls, making sure to follow policy and procedure by providing scripts and disclosures to debtors.
• Track inbound and outbound calls, do quality control checks and follow up with the supervisor using daily reports and forecasting objectives.
• Investigate and correct errors.
• Develop ways to hasten collection by negotiating payment schedules.
• When you can, establish a relationship of trust with your debtors to prevent future problems.
• Regularly update account status and database. 
• Notify supervisors of debtors who are unwilling or unable to pay as needed.
• Observing the rules when taking legal action is unavoidable.

Requirements

• Must possess a high school diploma
• Proven track record as a debt collector
• Must be able to perform successfully under deadline strain
• Understands pertinent legal requirements
• Familiarity with databases and MS Office suites
• Excellent interpersonal and communication abilities
• Ability to be courteous and empathetic without equating it with a lack of confidence