Customer Service job description

Job Brief

We are looking for a customer service representative who will be responsible for attending to customers' inquiries, complaints, and clarifications via phone calls, emails, and live chats. The ideal candidate should possess excellent communication skills, be able to handle stressful situations with calmness, and resolve customer issues with the utmost proficiency and empathy.

Responsibilities

• Respond to customer inquiries by phone call, email, or live chat with a high level of professionalism, clarity, and courtesy.
• Address and resolve customer complaints and concerns. Escalate appropriately when necessary.
• Ensure swift issue resolution by following up on customers’ complaints and inquiries and providing timely feedback to the customers to enhance customer satisfaction.
• Develop a thorough understanding of customers' needs to provide accurate and timely information and recommendations.
• Identify and escalate issues that require immediate attention and follow-up with relevant internal teams for issue resolution.
• Develop a strong rapport with customers and gather feedback on company products and services to enhance customer experience.
• Sustain a record of customer complaints, resolutions, and feedback to improve customer service processes and systems.
• Liaise with other departments in the organization to provide seamless follow-through on customers' needs.

Requirements

• High School Diploma or equivalent.
• Proven working experience in customer service in a related field, including sales or technical support positions
• Excellent verbal and written communication skills with a high degree of accuracy and attention to detail
• Proficient in basic computer applications and competent in learning new software quickly
• Demonstrated problem-solving skills, the ability to think critically in high-pressure situations, and multitasking ability
• Strong interpersonal skills with the ability to engage customers effectively
• Ability to adapt to the company's culture, values, and policies
• Ability to work independently and in a team environment

If you are passionate about delivering excellent service to customers, we encourage you to apply for this position. We offer a competitive salary package and a friendly work environment that fosters growth and career development.