Job brief
We are seeking a service-focused, polite, and friendly Courtesy Clerk to join our team! The ideal fit for the role will have an impressive background in the retail/service sector and a strong desire to assist customers and resolve their queries. The key focus of the position is to ensure customers in the store as assisted when needed, including finding items for them, assisting them with pricing and product information, and ensuring they are happy with their purchases.
Responsibilities
- Be the face of the store, greeting customers as they enter the store.
- Allow shoppers to browse, but offer assistance if customers appear to need information.
- Assist customers with checking stock levels on items they wish to purchase.
- Ensure customers are informed about product features and pricing options.
- Assist customers with finding items on the shop floor.
- Assist customers with paying for their items.
- Work with customers who need to complete refunds or exchanges for defective or unwanted products.
- Ensure the highest level of service and customer service levels.
- Assist with re-stocking shelves when needed and ensure merchandise is aesthetically pleasing.
- Assist with keeping the shop floor clean, tidy, and in good order.
- Work as part of a team to achieve store objectives.
- Ensure customers are aware of ongoing promotions and discounts available in the store.
Requirements
- High School Diploma
- 1+ year of experience in a similar, customer-focused role
- Previous experience in the retail sector would be an advantage
- Ability to work as part of a team
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Physically able to lift up to 15kg
- Basic understanding of health and safety in the workplace
- Strong problem-solving skills
- Previous experience using point-of-sale equipment would be desirable
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