Collections Officer job description

Job brief

We are searching for a bold and conscientious Collections Officer to contact defaulters on loans and work with them to develop plans to pay those debts back. Collections Officers must also be willing to start legal proceedings against those who refuse to comply with debt recovery programs.

Responsibilities

• Coordinate efforts to collect debts with sales, accounting, and legal departments.
• Create plans and strategies for collecting debts.
• Adhering to financial laws on the regulation of debt collection.
• Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
• Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents.
• Prevent repeated payment negligence by working out practical debt payments.
• Negotiate settlements to receive payments on certain percentages of debt.
• Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
• Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.
• Initiate repossession and other legal proceedings if debt recovery plans fail.
• Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
• When necessary, escalating calls to managers.
• Legislative guidelines of the Privacy Act must be followed.
• Entering data and keeping correct records is a must.
• Work in accordance with key performance metrics.

Require

Work in accordance with key performance metrics.

• Bachelor’s degree in finance or law
• Certification in debt collection
•  1+ year of experience in debt collection
• Adhere to all government laws and regulations
• Knowledge in debt collection software such as CollectMax and ACE
• Strong verbal, written, and interpersonal skills
• Confident and brave personality to approach and work with disagreeable defaulters