Cargo Agent - Aviation job description

Job brief

We are seeking a driven, dynamic, and detail-focused Cargo Agent to join our team! The ideal candidate will have a broad range of experience working in the cargo and shipping industry. The focus of the role will be to ensure smooth transit of cargo within the airline network, ensuring that all proper checks and documents are in place.

Responsibilities

• Ensure the on-time collection and delivery of shipments.
• Ensure that shipments are scanned at relevant destination points to ensure proper tracking.
• Ensure that all relevant paperwork for each shipment is completed and attached where required.
• Prepare international shipments for customs by ensuring proper tariffs are completed and attached.
• Decide on shipping methods and routes for cargo.
• Advise clients regarding payment options for cargo and assist with cargo booking inquiries.
• Prepare all required bills for landing and any other documents as required.
• Record cargo information such as size, weight, and dimensions.
• Assist with the tracking of lost or missing shipments.
• Estimate and negotiate shipping rates or postal rates with clients and suppliers.

Requirements

• Associate degree or above in Logistics, Business, or Supply Chain would be highly advantageous
• 2 years of experience within a similar role as either a courier, cargo agent, delivery person, or logistics operative
• Excellent record-keeping abilities with the ability to file and keep in good order large volumes of paperwork
• Demonstrated experience in providing customer support
• Excellent conflict resolution and negotiating skills
• Keen eye for small details
• Great problem-solving abilities
• Good computer skills
• Excellent communication skills, both written and verbal