Branch Manager job description

Job brief

We are seeking a detail-focused, service-oriented, and leadership-driven Branch Manager to head up the local branch operations and join our team! The ideal candidate for the role will possess a strong background in retail and personal banking, be adept with daily functions required to ensure the success of a branch, and have great leadership and people skills. The key focus of the role will be to monitor the everyday operations of the branch, oversee the team members working in the branch, and prepare timely performance and productivity reports for the head office.

Responsibilities

• Liaise with the head office to develop and implement new initiatives and procedures.
• Work alongside the branch coordinator to prepare and present performance, productivity, and other monthly reports to the head office.
• Manage the on-site team, and oversee the work being carried out.
• Ensure continuous training and development of the branch staff, book training sessions, and hold regular update meetings on a weekly or monthly basis.
• Conduct both quarterly and annual performance reviews with all team members.
• Ensure that the branch operates in line with opening and closing hours and in line with regulator guidance.
• Organize branch upgrades, repairs, and services to equipment when required.
• Liaise with the HR department to resolve staffing issues and hire and train any new employees.
• Manage the staff rota to ensure adequate cover at all times.
• Be the emergency contact for the branch in case of a break-in or the alarm sounding.
• Set out the branch budget and KPI’s for staff members to follow.
• Create a monthly budget and financial reports for the head office.

Requirements

• Bachelor’s degree or above in maths, business, or related field, or equivalent working experience
• Minimum of 2 years’ experience in a management or supervisory based role within the finance or banking industry
• Well-developed customer service skills
• Excellent attention to detail
• Good leadership skills
• Effective delegator
• Demonstrated analytical skills
• Strong report writing skills
• Great math skills
• Adept with using computer programs such as Excel, Outlook, or other software as required
• Good communication skills, both written and verbal
• Highly organized and able to work towards specific deadlines under pressure