Barista job description

Job brief

We are seeking a focused, detail-oriented, and service-focused Barista to join our team. The ideal candidate will have a wealth of experience within the service and barista industries, with the ability to use various types of drink machines, and a good general knowledge of coffee. The focus of the role is to be the first point of contact for customers, taking their orders and delivering their orders to a high standard and in line with their expectations.

Responsibilities

• Greet customers in a friendly and professional manner as they approach the counter.
• Make suggestions on beverages that they may like based on their input.
• Create and develop new menus for the café.
• Make all beverages (cold, hot, tea, coffee, etc) to the customer's specifications.
• Make recommendations on great accompanying products to have with their drinks, i.e. cakes, cookies, or other consumables.
• Ensure clients are aware of relevant ongoing promotions.
• Ensure that drinks are prepared to a high standard, using the correct ingredients asked for by the customers and present them well.
• Maintain a high level of hygiene within the café and barista area.
• Ensure the relevant drinks are served in the correct glasses/mugs/pots.
• up-sell extras such as whipped cream, chocolate sprinkles, and other toppings.
• Monitor stock levels and ingredients and request orders from management for any items that need to be replenished.
• Load dirty wares into the dishwasher for washing in the absence of waitresses and waiters.
• Take cash or card payments from customers.
• Cash up/reconcile the till/cash drawer at the end of the shift.

Requirements

• High School Diploma or above, plus 2 years of experience in the hospitality or catering business, experience as a barista would be highly desirable
• Current food hygiene badge issued by the relevant city/state/council
• Good knowledge of coffee, different styles, and types, and a knowledge of sustainability within the coffee industry
• Ability to upsell and cross-sell products
• Good understanding of food and drink hygiene
• Excellent customer service skills with a focus on outstanding service delivery
• Friendly and approachable demeanor
• Excellent attention to detail
• Good problem-solving skills
• Able to work effectively as part of a team