Interview Questions to Hire Senior Health Unit Coordinator

Senior Health unit coordinators have an administrative support role within a healthcare establishment. Their main duties revolve around medical administration, and candidates usually take a six-month training program. Strong candidates will show a good understanding of medical terminology, efficiency, and process implementation. Candidates should also display strong communication and organizational skills.

Skill-based questions

It is good practice to ask various types of questions, including skill-based, role-specific, behavioral, and situational questions, to identify strong candidates.

• Why is the role of a HUC important to a healthcare facility?
• What is your average typing speed (words per minute)
• Have you ever used a Clinical Decision Support system before, what was your experience with it?
• How do ensure accuracy and attention to detail when maintaining and organizing medical records?
• What are the top three skills or qualities you think a HUC should have?

Situational & Behavioural questions

• If you were asked by a doctor to take vital signs for a patient, and two new patients also arrived at the same time, how would you prioritize your task?
• A patient's family member arrives who is distressed, and in a panic about their relative, they demand to see them. However, the doctor has said no visitors at this time, what do you do?
• You have been asked to organize the medical records and update the system by the practice director/manager, but if a doctor asks you to help with a patient's vital signs and check insurance, what do you do?
• Provide an example of when you have given exceptional customer service and support.
• Why do you think continuous training and education are important in the medical industry?

General Questions

• Where do you see yourself in five years within this company?
• What have you done in your career so far to learn and develop yourself professionally?
• Why did you decide to enter the healthcare industry?
• What are the top three skills you have that you think you can transfer to this role?
• Why have you applied for this role, how do you think you will benefit from working in the role?

Conclusion

The questions above will help you to identify quality candidates who are going through your recruitment process. Remember to look for candidates who demonstrate strong analytical, customer focus, and communication skills.