Pursers play an important role in leading the cabin crew and ensuring the safety and well-being of airline passengers. They are often responsible for providing customer service, solving problems that may arise mid-flight, and ensuring that passengers are comfortable and safe during their travels. In many cases, pursers are also required to be fluent in multiple languages, which allows them to better serve the needs of international passengers.
Skill Related Questions
- How do you ensure every member of the cabin crew is doing their job on each flight?
- Which of your customer service strengths stands out? What qualities should a superb flight attendant possess?
- Tell me about a circumstance where you were required to multitask.
- What experiences from your previous positions qualify you for this flight attendant position?
- In the middle of a flight, describe how you would react in an emergency.
- What method do you use to help folks who are afraid?
Behavioral Or Situational Questions
- What would you do if a passenger was rude and made unreasonable demands?
- Recall an occasion when you went out of your way to deliver excellent customer service.
- Describe an instance when you were at work and faced a problem. What exactly was the crisis? What was the end result?
- A passenger is speaking to you, but you can't understand them. How would you react?
- Describe an occasion when you had to deal with an upset passenger.
General Questions
- What information can you provide about yourself?
- What qualifies you to work as a purser?
- What exactly does outstanding customer service entail for you?
- What kind of workplace do you prefer?
- What makes our airline different from others, in your opinion?
Conclusion
Ideal individuals for this profession are client-focused, have strong problem-solving and communication skills, can function in a variety of shifts, and, most importantly, possess excellent leadership characteristics. Applicants who lack the above attributes should be avoided.
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