Medical Assistants are usually medically certified personnel who assist other medical professionals with completing their duties to a high standard and ensuring high-quality patient care. Their duties can vary from taking and recording vital signs to ensuring patient charts and medication schedules are updated.
They also sometimes verify insurance and complete administrative tasks too. You should look for candidates who demonstrate strong organizational skills with previous healthcare industry experience. You should also consider candidates who have a good bedside manner, a caring nature, and strong, efficient communication skills.
Skill based questions
It is good practice to ask various types of questions, including skill-based, role-specific, behavioral and situational questions, to identify strong candidates.
- Tell me about the medical training you have had and how it can be of benefit in this role.
- Are you able to lift to 30 lbs?
- Do you have any relevant non-medical industry experience that you believe makes you a strong candidate for this role?
- What method do you use to document the medical history of a patient?
- Have you ever assisted with inventory management and tracking or ordered supplies?
- How would you conduct an ECG or set up an IV fluid line?
Situational & Behavioural questions
- A person claiming to be the relative of a patient asks you for information relating to the patient, you do not know this person, what do you do?
- A patient is being difficult and does not want to be touched or take medication, how do you approach this situation?
- You have been asked to monitor specific things about a patient by the doctor, how do you record the information they ask you for?
- Provide an example of when you have given exceptional patient service and support.
- Why do you think continuous training and education are important in the medical industry?
General Questions
- What are some things you would like to achieve in your medical career within the next five years?
- What have you done in your career so far to learn and develop yourself professionally?
- Why did you decide to enter the healthcare industry?
- What are the top three skills you have that you think you can transfer to this role?
- Why have you applied for this role, how do you think you will benefit from working in the role?
Conclusion
The questions above will help you to identify quality candidates who are going through your recruitment process. Remember to look for candidates who demonstrate a kind and caring nature, with strong communication skills and the ability to multi-task with administrative duties.
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