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Health Unit Coordinators are responsible for handling general administrative duties in a clinical setting, including patient outreach, appointment scheduling, and providing updates and the status of patient care and recovery. A Health Unit Coordinator’s duties include planning patient activities, updating medical files, resolving patient complaints, and ordering medical supplies.
When assessing Health Unit Coordinators, look for someone who will be able to adapt to a rapidly changing environment and can coordinate and prioritize tasks while maintaining a daily workflow. Health Unit Coordinators should demonstrate a high level of attention to detail and use a respectful communication style with patients, family members, and the healthcare team. Candidates who are not able to multi-task and lack interpersonal skills should be avoided.
Most healthcare systems have been impacted by recent global events, and health facilities require that high-quality standards of care are maintained. This has made patient satisfaction more important than ever. Hence, when you’re hiring a Health Unit Coordinator, you need to make sure they have relevant experience for the role.
Candidates also need to know what’s trending in the industry and whether it’s relevant to implement them in the facility.
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