Interview Questions to Hire Case Manager

Case Managers are responsible for assisting clients in developing areas of need, and with treatment plans. A Case Manager’s duties include helping clients manage their healthcare and social service needs by assisting them in getting access to services. Clients may include the chronically ill, elderly, children, and people going through physical rehabilitation.

When assessing Case Managers, look for someone who has sound knowledge of legislation relevant to cases, demonstrated experience in a customer service environment, and is outcome-focused with the ability to manage competing demands. Candidates that do not have a background in health care and lack organizational skills should be avoided.

Role-Specific Questions

• What relevant experience do you have for the role of Case Manager?
• What do you like specifically about case management?
• Tell me about the best day you’ve had at work and what made it so good.
• What aspects of the job do you like the least and find will most likely wear you down or discourage you?
• Tell me of a time when you managed conflicting priorities – what was your process for prioritizing and working things out?
• How do you help the client understand complex medical information in a way that is easy for them to understand?
• What steps do you take to provide necessary information to a client’s care team?
• What skill or trait of yours do you think your clients value the most?
• What do you think makes a good Case Manager, and why are you the right fit for this role?

Conclusion

Advocacy for clients is the primary function of case management. Achieving quality outcomes, committing to the appropriate use of resources, and empowering clients in a manner that is supportive and objective are key. Hence, when you’re hiring a Case Manager, you need to make sure they have relevant experience for the role. 

Candidates also need to know what’s relevant in the healthcare industry and whether it can be implemented in the role. 

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