The cabin crew of a commercial flight is responsible for the complete safety and comfort of the passengers during the flight. They are typically stationed throughout the cabin and are responsible for executing the commands of the pilots or co-pilots and providing updates to passengers as needed. The term "host" is used for male flight attendants, while "hostess" is used for female flight attendants.
Skill Related Questions
- What coping mechanisms would you employ if you were to spend a lot of time apart from your loved ones and friends?
- How do you deal with obstinate passengers?
- In the event of a crisis, would you be prepared to jump off of a plane?
- What abilities are required of flight attendants?
- What would you do if a passenger refused to follow the rules?
Behavioral Or Situational Questions
- What would you do if you witnessed another traveler being harassed or treated badly?
- Describe a situation when you became frustrated when interacting with a customer.
- If your cabin manager gave you instructions that were improper, what would you do?
- Describe an occasion when you went above and beyond to deliver excellent customer service.
- Please give an example of a time when you went above and beyond to deliver excellent customer service.
- Describe a situation when you had to deal with an unsatisfied customer.
General Questions
- Which kind of work—solo or collaborative—do you like doing best?
- What are the primary duties of flight attendants?
- Why do you wish to be a part of our airline?
- What was your most memorable in-flight experience?
- What do you want to be in five years?
Conclusion
The crew's responsibility is to convey to passengers the emergency landing procedure and its physical and visual components. Hosts and hostesses also play a vital role in this procedure. Therefore, individuals who do not demonstrate such characteristics must be avoided.
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