Interview Questions for Flight Attendant Candidates

For airline job interviews, there are usually technical and verbal portions. The technical side of the process is to test candidates’ ability to complete tasks according to the job description. Hiring managers conduct the technical element as a group assessment to test their capabilities to handle customer demands and crises.

During the verbal phase of the interview, candidates should respond to questions and showcase their competence in a variety of areas to indicate that they will be impactful if you hire them. Problem-solving, communication, teamwork, leadership, adaptability, reliability, and customer service qualities are frequently demonstrated during airline interviews.

10 Common Questions

Here are ten common interview questions you as a hiring manager can use.

• Other than the details on your resume, what else can you tell us about yourself?
• What are the reasons you want to work for [airline name]?
• What do you know about [airline name]?
• Why should we choose you over other candidates?
• Dealing with customers can be difficult. What approach would you take to deal with delicate situations?
• What is your ideal working environment?
• Other than your native language, what other languages do you speak?
• What do you think excellent customer service is?
• What are your strengths and weaknesses?
• Have you ever flown as a passenger? What were your thoughts on the cabin crew's service on that flight?

Quick-Thinking Questions

• What would you do if you had a medical emergency while flying?
• What would you do if one of your passengers was a child traveling alone?
• Tell me about an occasion when you had to give directions to others. Explain your steps.
• Tell me about a moment when you experienced conflict with your employees. What went wrong? What was your solution?
• What do you think is the strategy and mentality needed as a flight attendant?
• What do you usually do to stay motivated at work?

Conclusion

During the interview, look for applicants who can communicate well and provide excellent customer service. Candidates who lack leadership characteristics or training in first aid and emergency response should be avoided.

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