ADA Reasonable Accommodation Policy - Service Animals

The ADA provides legal protections for individuals with disabilities and requires employers to provide reasonable accommodations to enable them to perform their jobs effectively. This includes allowing employees to bring their service animals to work if needed. So, you need to create a policy that clearly outlines guidelines and meets legal requirements. That being said, you can use the template below and customize it to suit your organization’s specific needs.

ADA Reasonable Accommodation Policy - Service Animals Brief & Purpose

This policy outlines the guidelines and procedures for accommodating individuals with disabilities who require the assistance of service animals in accordance with the ADA. The purpose of this policy is to ensure that individuals with disabilities have equal access to our services and facilities while also maintaining a safe and comfortable environment for all. Detailed guidelines and procedures related to service animals are outlined in the subsequent sections of this policy. We believe that by respecting the rights and dignity of individuals with disabilities, we can foster a more inclusive and accommodating workplace for everyone. Together, we can make our company a place where everyone feels valued and supported.

ADA Reasonable Accommodation Policy - Service Animals Scope

This policy applies to all employees, customers, visitors, and individuals with disabilities who require a service animal to access our services and facilities. It also applies to all locations and activities conducted by our organization.

ADA Reasonable Accommodation Policy - Service Animals Elements

1. Definition of Service Animals: Service animals are defined as dogs that are individually trained to do work or perform tasks for individuals with disabilities. The tasks performed by the service animal must be directly related to the person's disability.
2. Acceptance of Service Animals: We welcome individuals with disabilities who require the assistance of a service animal to access our services and facilities. Service animals are allowed to accompany their handlers in all areas where the public is normally allowed to go.
3. Documentation: We do not require individuals to provide documentation or proof of their disability or the training of their service animal. However, we may ask two questions to determine the presence of a service animal:

a. Is the dog a service animal required because of a disability?

b. What work or task has the dog been trained to perform?

1. Control and Behavior: Service animals must be under the control of their handlers at all times. The service animal should be on a leash, harness, or tether unless it interferes with the tasks performed by the animal. Service animals should be well-behaved and not pose a direct threat to the health or safety of others.
2. Cleanliness: Handlers are responsible for cleaning up after their service animals. Waste disposal bags and designated disposal areas will be provided for this purpose. Service animals should be well-groomed and odor-free.
3. Charges and Fees: We do not charge individuals with disabilities any additional fees or expenses for bringing their service animals with them. Service animals are not subject to pet-related policies such as pet fees or pet deposits.
4. Exceptions: In rare circumstances where the presence of a service animal may fundamentally alter the nature of our services or facilities, alternative accommodations will be provided to ensure equal access for the individual with a disability.
5. Grievance Procedure: Individuals who believe that they have been discriminated against in the use of a service animal may file a grievance in accordance with our organization's ADA grievance procedure.
6. Training: Our employees will receive training on the ADA, service animal regulations, and how to interact with individuals with disabilities and their service animals in a respectful and inclusive manner.
7. Enforcement: Violations of this policy may result in disciplinary action in accordance with our organization's policies and procedures.

This ADA Reasonable Accommodation Policy - Service Animals is effective immediately and will be reviewed and updated as necessary to ensure compliance with federal and state regulations.

Conclusion

In conclusion, having an ADA Reasonable Accommodation Policy for service animals is crucial for ensuring equal access and opportunities for individuals with disabilities. By implementing this policy, businesses can create a welcoming and inclusive environment that complies with the Americans with Disabilities Act. This template serves as a guide for businesses to establish clear guidelines on allowing service animals in their premises, outlining the responsibilities of both the individuals with disabilities and the business owners.